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troubleshooting [clear filter]
Monday, April 3

4:30pm CDT

S032 - A Lifeboat for Lost Patrons : Using Screen-sharing Software for Advanced Patron Troubleshooting
This presentation will cover the user of screen-sharing software which will include different platforms, marketing, and terms of use when involving patrons in a screen-sharing software session. It will address the benefits of utilizing screen-sharing software as well as how this can benefit the non-tech savvy patrons and/or distance learners.

avatar for Michael Holt

Michael Holt

Marketing and Assessment Librarian, Valdosta State University
avatar for Jessica Lee

Jessica Lee

Electronic Resources & Serials Librarian, Valdosta State University

Monday April 3, 2017 4:30pm - 5:15pm CDT
Room 202
Wednesday, April 5

8:30am CDT

S095 - Build a cross-departmental team to effectively support e-Resources access and troubleshooting
Given the complexity of e-Resources support and troubleshooting for multiple campuses. We will share our strategies for building a cross-departmental team to establish a structure way to handle e-Resources access issues in the next generation library infrastructure. The collaborative model has been approved to be effective to enhance user experience.

avatar for Hong Ma

Hong Ma

Head of Library Systems, Interim Associate Dean for User Services, Loyola University Chicago
Hong Ma is the Head of Library Systems at Loyola University Chicago. She played essential roles in LITA (Library Information Technology Association) and serves on the Core Board as Director-at-Large. She serves on the ELUNA Steering Committee and the ER&L Workshops Committee . She... Read More →

Wednesday April 5, 2017 8:30am - 9:15am CDT
Salon D/E

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