ER&L 2017 has ended


*****Already registered for the Online Conference? LOG IN HERE

Registration Desk Open at AT&T Center, 200 level

SUN: 9am - 9pm | MON: 7am - 7pm | TUE: 7am - 6pm | WED: 7am - 1pm

Sign up or log in to bookmark your favorites and sync them to your phone or calendar.

troubleshooting [clear filter]
Monday, April 3

4:30pm CDT

S032 - A Lifeboat for Lost Patrons : Using Screen-sharing Software for Advanced Patron Troubleshooting
This presentation will cover the user of screen-sharing software which will include different platforms, marketing, and terms of use when involving patrons in a screen-sharing software session. It will address the benefits of utilizing screen-sharing software as well as how this can benefit the non-tech savvy patrons and/or distance learners.

avatar for Michael Holt

Michael Holt

Marketing and Assessment Librarian, Valdosta State University
avatar for Jessica Lee

Jessica Lee

Electronic Resources & Serials Librarian, Valdosta State University

Monday April 3, 2017 4:30pm - 5:15pm CDT
Room 202
Wednesday, April 5

8:30am CDT

S095 - Build a cross-departmental team to effectively support e-Resources access and troubleshooting
Given the complexity of e-Resources support and troubleshooting for multiple campuses. We will share our strategies for building a cross-departmental team to establish a structure way to handle e-Resources access issues in the next generation library infrastructure. The collaborative model has been approved to be effective to enhance user experience.

avatar for Hong Ma

Hong Ma

Head of Library Systems, Loyola University Chicago
Hong Ma is the head of library systems at Loyola University in Chicago. She is a regular writer and speaker on implementing large-scale digital projects and systems. She is also active in the Library Information Technology Association (LITA).

Wednesday April 5, 2017 8:30am - 9:15am CDT
Salon D/E

Twitter Feed