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e-Resources support [clear filter]
Wednesday, April 5
 

8:30am CDT

S095 - Build a cross-departmental team to effectively support e-Resources access and troubleshooting
Given the complexity of e-Resources support and troubleshooting for multiple campuses. We will share our strategies for building a cross-departmental team to establish a structure way to handle e-Resources access issues in the next generation library infrastructure. The collaborative model has been approved to be effective to enhance user experience.

Speakers
avatar for Hong Ma

Hong Ma

Head of Library Systems, Interim Associate Dean for User Services, Loyola University Chicago
Hong Ma is the Head of Library Systems at Loyola University Chicago. She played essential roles in LITA (Library Information Technology Association) and serves on the Core Board as Director-at-Large. She serves on the ELUNA Steering Committee and the ER&L Workshops Committee . She... Read More →


Wednesday April 5, 2017 8:30am - 9:15am CDT
Salon D/E
 


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