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Problem Cases [clear filter]
Tuesday, April 4

1:15pm CDT

S062 - Tell me your problems: Using LibAnswers for e-Resources
Learn how three different libraries are using Springshare's LibAnswers product to support their work with e-Resources. The presenters will show how LibAnswers can be used to report, manage, and track e-resource problem reports and access interruptions. In addition to illustrating how their libraries are using the software, presenters will discuss how the tool has improved interaction with users, streamlined workflows, and facilitated gathering of statistics.

avatar for Molly Beisler

Molly Beisler

Interim Director of Technical Services, University of Nevada, Reno
Amalia (Molly) Beisler is the Head of Discovery & Digital Services and Interim Director of Technical Services at University of Nevada, Reno. In this position, she works to maintain access and discovery of online resources and promote those resources on campus. Her research interests... Read More →

Vanessa French

Electronic Resources Librarian, Butler University
avatar for Heidi M Vix, MLS

Heidi M Vix, MLS

Electronic Resources Librarian, Webster University
My experiences as a librarian since 2008 have taken me through the realms of systems, website design, and managing electronic resources. I enjoy negotiating with vendors, troubleshooting, solving problems, and really good chocolate.

Tuesday April 4, 2017 1:15pm - 2:00pm CDT
Room 204

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