ER&L 2017: Full Schedule

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SUN: 9am - 9pm | MON: 7am - 7pm | TUE: 7am - 6pm | WED: 7am - 1pm

4:30pm CDT

S034 - Looking for Trouble (Tickets): Developing A Standard Vocabulary to Support Data-Driven Communication about E-Resource Access Problems

Feedback Survey

University of Maryland, College Park librarians studied a sample of e-resource problem reports (trouble tickets) to understand the problems reported, develop best practices, and compare results with other institutions. Presenters will describe using the study results to improve troubleshooting and lead discussion on establishing shared vocabulary for e-resource access problems.

Speakers

Rebecca K Goldfinger

University of Maryland, College Park

Rebecca Kemp is Continuing Resources Librarian at University of Maryland, College Park. She has served as a continuing resources librarian since 2004, has served on national library association committees, and has participated in a variety of state and national conferences.

Mark Hemhauser

Head of Acquisitions, University of California, Berkeley

Monday April 3, 2017 4:30pm - 5:15pm CDT
Room 204

1. Managing e-Resources & Licensing

Keyword E-resource access problems, E-resource troubleshooting
Online Conference Live Streaming, Online

1:15pm CDT

S062 - Tell me your problems: Using LibAnswers for e-Resources

Feedback Survey

Learn how three different libraries are using Springshare's LibAnswers product to support their work with e-Resources. The presenters will show how LibAnswers can be used to report, manage, and track e-resource problem reports and access interruptions. In addition to illustrating how their libraries are using the software, presenters will discuss how the tool has improved interaction with users, streamlined workflows, and facilitated gathering of statistics.

Speakers

Molly Beisler

Director of Collections & Discovery, University of Nevada, Reno

Amalia (Molly) Beisler is the Director of Collections & Discovery at University of Nevada, Reno. In this position, she oversees acquisitions, cataloging, discovery services, and the library materials budget. Her research interests relate to how library users interact with library... Read More →

Vanessa French

Associate University Librarian for Library Access and Collection Management, Lehigh University

Heidi M Vix, MLS

Electronic Resources Librarian, Webster University

My experiences as a librarian since 2008 have taken me through the realms of systems, website design, and managing electronic resources. I enjoy negotiating with vendors, troubleshooting, solving problems, and really good chocolate.

Tuesday April 4, 2017 1:15pm - 2:00pm CDT
Room 204