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E-resource troubleshooting [clear filter]
Monday, April 3

4:30pm CDT

S034 - Looking for Trouble (Tickets): Developing A Standard Vocabulary to Support Data-Driven Communication about E-Resource Access Problems
University of Maryland, College Park librarians studied a sample of e-resource problem reports (trouble tickets) to understand the problems reported, develop best practices, and compare results with other institutions. Presenters will describe using the study results to improve troubleshooting and lead discussion on establishing shared vocabulary for e-resource access problems.

avatar for Rebecca K Goldfinger

Rebecca K Goldfinger

University of Maryland, College Park
Rebecca Kemp is Continuing Resources Librarian at University of Maryland, College Park. She has served as a continuing resources librarian since 2004, has served on national library association committees, and has participated in a variety of state and national conferences.
avatar for Mark Hemhauser

Mark Hemhauser

Head of Acquisitions, University of California, Berkeley

Monday April 3, 2017 4:30pm - 5:15pm CDT
Room 204
Tuesday, April 4

1:15pm CDT

S062 - Tell me your problems: Using LibAnswers for e-Resources
Learn how three different libraries are using Springshare's LibAnswers product to support their work with e-Resources. The presenters will show how LibAnswers can be used to report, manage, and track e-resource problem reports and access interruptions. In addition to illustrating how their libraries are using the software, presenters will discuss how the tool has improved interaction with users, streamlined workflows, and facilitated gathering of statistics.

avatar for Molly Beisler

Molly Beisler

Interim Director of Technical Services, University of Nevada, Reno
Amalia (Molly) Beisler is the Head of Discovery & Digital Services and Interim Director of Technical Services at University of Nevada, Reno. In this position, she works to maintain access and discovery of online resources and promote those resources on campus. Her research interests... Read More →

Vanessa French

Electronic Resources Librarian, Butler University
avatar for Heidi M Vix, MLS

Heidi M Vix, MLS

Electronic Resources Librarian, Webster University
My experiences as a librarian since 2008 have taken me through the realms of systems, website design, and managing electronic resources. I enjoy negotiating with vendors, troubleshooting, solving problems, and really good chocolate.

Tuesday April 4, 2017 1:15pm - 2:00pm CDT
Room 204

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