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SUN: 9am - 9pm | MON: 7am - 7pm | TUE: 7am - 6pm | WED: 7am - 1pm

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Sunday, April 2 • 1:00pm - 5:00pm
W05 – Teach Your Staff to Troubleshoot E-Resources: Practical Processes for Creating Effective Troubleshooting Training

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E-resource troubleshooting is an increasingly complex and time-consuming activity in the era of web-scale discovery. With multiple systems and access pathways involved, effective problem solving requires a sophisticated bundle of knowledge, skills, and tools. How can librarians and staff become effective and efficient troubleshooters? Through hands-on activities and group discussions, workshop participants will learn several practical approaches to documenting their e-resource access environment, systems, and troubleshooting methods, then create a framework for their own e-resources troubleshooting training curriculum. Presenters will cover key concepts and troubleshooting tools, and help participants understand how to apply those concepts and tools in their own discovery and access environments. Participants will also learn how to evaluate training effectiveness, along with strategies for practical reinforcement of troubleshooting techniques and skills. The presenters work in an Alma/Primo discovery environment, but this workshop is intended to be system agnostic. Participants will leave this session with drafts of training documents specific to their own environments.

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avatar for Sunshine Carter

Sunshine Carter

Electronic Resources Librarian, University of Minnesota
Electronic Resources Librarian invested in e-resource life cycles, license negotiation and metadata wrangling.
avatar for Stacie Traill

Stacie Traill

Metadata Analyst, University of Minnesota

Sunday April 2, 2017 1:00pm - 5:00pm
Room 105

Attendees (38)

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