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Wednesday, April 5 • 8:30am - 9:15am
S095 - Build a cross-departmental team to effectively support e-Resources access and troubleshooting

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Given the complexity of e-Resources support and troubleshooting for multiple campuses. We will share our strategies for building a cross-departmental team to establish a structure way to handle e-Resources access issues in the next generation library infrastructure. The collaborative model has been approved to be effective to enhance user experience.
Speakers
avatar for Hong Ma

Hong Ma

Head of Library Systems, Interim Associate Dean for User Services, Loyola University, Chicago
Hong Ma is the Head of Library Systems at Loyola University Chicago. She played essential roles in LITA (Library Information Technology Association) and served on the Core Board as Director-at-Large 2017 - 2020. She served on the ELUNA Steering Committee 2020 - 2023, and  serves... Read More →

Wednesday April 5, 2017 8:30am - 9:15am CDT
Salon D/E
  3. Organizational Strategies

Attendees (56)