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Wednesday, April 5 • 8:30am - 9:15am
S095 - Build a cross-departmental team to effectively support e-Resources access and troubleshooting

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Given the complexity of e-Resources support and troubleshooting for multiple campuses. We will share our strategies for building a cross-departmental team to establish a structure way to handle e-Resources access issues in the next generation library infrastructure. The collaborative model has been approved to be effective to enhance user experience.

Speakers
avatar for Hong Ma

Hong Ma

Loyola University Chicago
HONG MA is head of library systems at Loyola University in Chicago. She is a | regular writer and speaker on implementing large-scale digital projects and systems. She is also active in the Library Information Technology Association (LITA).


Wednesday April 5, 2017 8:30am - 9:15am
Salon D/E

Attendees (57)




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