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Monday, April 3 • 3:30pm - 4:15pm
S030 - When It Breaks: Minimizing and Mitigating System and User Errors in eResources

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System and user errors are inevitable. Unfortunately, eResource error messages provide pain points in usability. This presentation will describe how the SUNY College of Optometry conducted a tandem availability-usability study to identify common system and user errors and developed work-arounds to ameliorate the frustration involved with encountering these errors.

Speakers
avatar for Jill K Locascio, MLIS

Jill K Locascio, MLIS

Digital and Technical Services Librarian, SUNY College of Optometry


Monday April 3, 2017 3:30pm - 4:15pm
Room 201

Attendees (120)




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