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Monday, April 3 • 3:30pm - 4:15pm
S030 - When It Breaks: Minimizing and Mitigating System and User Errors in eResources

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System and user errors are inevitable. Unfortunately, eResource error messages provide pain points in usability. This presentation will describe how the SUNY College of Optometry conducted a tandem availability-usability study to identify common system and user errors and developed work-arounds to ameliorate the frustration involved with encountering these errors.
Speakers
JL

Jill Locascio

Digital and Technical Services Librarian, SUNY College of Optometry

Monday April 3, 2017 3:30pm - 4:15pm CDT
Room 201
  5. User Experience & Promotion

Attendees (119)